Affiliated hosted Call Center

Engaging Customer Experiences for Modern Support Teams
  • Always up to date

  • Disaster recover built in

  • Save on up front hardware costs

  • Future-proof your company 

  • Connects to most phones

  • 99.998 percent uptime,

  • Instantly scalable,

  • Free up your IT staff

Both Agents and Supervisors are set-up with their own intuitive user portals

At a glance, Supervisors can see how many agents are on a call, how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.

 

Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.

 

Queue flexibility enables supervisors to strategize how to best utilize their agents. Queues can be set up based on availability or a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text. The future is here.

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Call Center tools for Efficiency and  Flexibility

Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.

Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.

  • Unlimited boards.

  • Unlimited possibilities.

  • Advanced Analytics

  • Call Recording w/transcription and sentiment Analysis

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Enterprise Grade solution for any number of users

Connect with your team and customers from anywhere, anytime on any device  with our Cloud PBX with auto-attendant, voicemail, flexible call flows and Unlimited Calling, SMS & Fax. 

Even a small company can now have advanced features previously reserved for large budgets, increasing agent efficiency and customer satisfaction

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All the functions you would expect from a full featured PBX .... 

  • Multi-Level Auto Attendants

  • Call Recordings

  • Visual Voicemail w/transcription

  • Directory Assistance

  • Presence

  • Music on Hold

  • Local Number Porting & Direct Dial 

  • Overhead Paging

  • Operator call management panel 

  • Call Listen, Bargein, Whisper

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Call Monitoring

  • Call Queues

  • Role-Based Admin Access Controls

  • Emergency Services

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Some of our advanced features

  • Mobile Apps (iOS, Android)

  • Windows Browser App

  • Safari Browser App

  • Real-time Analytics

  • Call Quality Monitoring

  • Screen Sharing

  • API Access

  • SMS Call Queueing

  • Voice Recognition IVRs

  • Text to Speech Greeting Generators

  • Skill-based Call Routing

  • HD voice & HD video

  • Professional installation

  • HIPAA compliance BA agreement

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Plus next generation features for todays diverse needs

Web Meetings

Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.

Team Chat

Chat with your co-workers in real-time to get updates fast through Affiliated instant messaging.

Business SMS

Send text messages to any mobile device right from our cloud-based platform, or through the mobile app.

Web Desktop App

Work from anywhere using our web phone. Just open your preferred browser and connect your headset.

Mobile Phone and tablet app

Communicate with clients and colleagues on the go. With the Affiliated mobile app, your “home office” is wherever you need it to be.

CRM and Teams integrations

Integrates seamlessly with the software and tools you already use, including Salesforce and Microsoft Teams

Send text messages to any mobile device right from our cloud-based platform, or through the mobile app.

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Some of the phones we work well with

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