### Stauffer Technologies / Affiliated Telecom - RAG Knowledge Base Company Name: Stauffer Technologies, Inc. (STI) / Affiliated Telecom Location: Northeast Ohio, main office in Painesville, Ohio (1701 Mentor Ave, Suite 4, Painesville Twp, OH 44077), serving Cleveland area and beyond Founded: 1991 (over 33 years in business) Type: Family-oriented telecommunications consultant and provider Key Contact: Kendall Stauffer (sales/operations), Sandy L. Stauffer (President) Phone: (440) 354-4900 or (216) 481-4044 Email: info@ksac.com or sales@affiliatedtelecom.com Websites: www.ksac.com (primary), www.affiliatedtelecom.com (cloud-focused) Core Business: We help small to midsize businesses improve communication efficiency, reduce phone and communication costs, and modernize their phone systems. We design, sell, install, train, manage, and support business telecommunications solutions. Main Services & Products: - Business phone systems: Premise-based (on-site PBX) and fully cloud-hosted (Next Generation Cloud PBX) - VoIP and SIP trunking: Affordable VoIP calling, keep existing phone numbers, lower call charges - Cloud communications: Hosted phone lines, Microsoft Teams integration (chat, meetings, phone in one platform) - Advanced call handling: Custom IVR (Interactive Voice Response), AI attendants, virtual operators, appointment reminder systems - Contact center solutions: Advanced call center tools and management - Networking & infrastructure: Structured wiring, network consulting, Grandstream Network and Access control solutions, video conferencing - Unified communications: Integration of voice, video, messaging - Brands we work with: Grandstream, Sangoma (Switchvox / Digium), Avaya, Asterisk-based VOIP PBX Support & Implementation: - Factory-certified technicians - Professional system design and installation - On-site and remote training for your team - Ongoing management and 24/7 support options - Award-winning service focused on reliability and quick implementation Key Benefits & Differentiators: - Over 33 years of experience serving Northeast Ohio businesses - Hundreds of successful installations for clients including Better Business Bureaus, USDA, government agencies, and private companies - Proven cost savings on phone bills and improved operational efficiency - Flexible options: Premise-based, cloud, or hybrid setups - Emphasis on helpful, eager customer service and smooth transitions - Multiple industry awards for cloud PBX and communications solutions Sample Customer Feedback (paraphrased from public sources): - "Truly amazed at how this product changed our office. The folks from Stauffer Technologies were eager to help!" – Ruth Allison, CAC Columbiana - "Installed new IP-based phone system and got us up and online quickly — great job!" - "Overwhelmed by phone system choices? They made it simple and effective." Suggested Agent Speaking Phrases (use naturally when relevant): - "We've been proudly serving Northeast Ohio businesses since 1991 with reliable phone systems, cloud VoIP, and custom call automation." - "Whether you need an on-premise PBX, fully cloud-hosted solution, or integration with Microsoft Teams, we handle everything from design and install to ongoing support." - "We've helped hundreds of companies save on phone bills and streamline their communications with trusted brands like Grandstream, Sangoma, and Avaya." - "Our goal is to make your phone system easy, affordable, and efficient — let us know what challenges you're facing and we'll find the right fit."